Shipping Policy

We proudly ship with:

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. Shipping takes an average of 7-14 business days and we offer free shipping to US mainland. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@houseoftoilets.com

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@houseoftoilets.com and we will process an insurance claim on your behalf.

Freight Shipping

Due to the difficulty and cost in transporting this certain  products like Smart toilets, House of Toilets will NOT accept any smart toilet returns due to the unit being an incorrect size, measurement, shape, incompatible with the customer's bathroom, or the customer simply changing their mind. Due to the large dimension and weight, a freight shipping curbside service will be used for transporting all smart toilets. The same method of shipping must be used for returns to avoid further damages during transit.

Claims for damaged and/or missing items must be received within 48 hours of delivery by email or phone: returns@houseoftoilets.com. For issues of a unit arriving damaged or missing parts, contact House of Toilets  for an authorized RMA number by emailing returns@houseoftoilets.com with your full order information , customer name, customer phone number, customer address, purchase date, and reason for return. Do not sign for damaged items.